In-building Management

Our Managed Services

The deployment of an in-building system is the first step to ensuring reliable coverage. Following the installation, maintenance and monitoring is critical to upholding the operational integrity of your system. A Distributed Antenna System is comprised of many components and has unique maintenance requirements.

As a leading in-building wireless systems integrator, focused on providing turnkey indoor coverage systems, Positronics offers a comprehensive suite of preventative maintenance packages to improve system reliability, decrease disruptions and reduce the overall cost of ownership of your system.

Benefits:

• System maintenance upholds the operational integrity of the system
• Ensures a predictable cost of ownership
• Decreases service disruptions caused by faulty components
• Reduces expenditures for emergency service
• Ensures ongoing revenue generation
• Optimizes quality and reliability of the system
• Minimizes operational expenses by reducing internal employee workload

Service Level Agreement Options

Positronics provides 24x7x365 Network Operation Center (NOC) services and Service Level Agreements (SLAs) to manage all your post-installation system support.

Preventative Maintenance Packages Include:

Level 1

Includes complete system monitoring, maintenance, diagnostic services, and repair. This SLA provides:

• 24x7x365 NOC alarm monitoring
• 24x7x365 problem reporting into Positronics' National Customer Call Center
• Alarm response: Major – 8 hour remote response, daily updates, on-site arrival within 24 hours if needed; Minor – 24 hour remote response, daily updates, on-site arrival within 36 hours if needed
• Notification to local fire departments in accordance to local By-Laws
• Includes materials and labor to replace any necessary hardware
• Monthly remote system check-up
• Quarterly remote login to system as a preventive maintenance measure
• Annual on-site visit to perform a system review, including revalidation of test results as compared to the initial installation, and repair, reorientation and system analysis
• Assure transference of Industry Canada Radio Licence and annual renewal
• Liaison with Industry Canada regarding any RFi issues that may occur. 
• Liaison with local Public Safety group regarding and RFI or coverage issues 

Level 2

Includes complete system maintenance, diagnostic services, and repair. This SLA provides: