The deployment of an in-building system is the first step to ensuring reliable coverage. Following the installation, maintenance and monitoring is critical to upholding the operational integrity of your system. A Distributed Antenna System is comprised of many components and has unique maintenance requirements.
As a leading in-building wireless systems integrator, focused on providing turnkey indoor coverage systems, Positronics offers a comprehensive suite of preventative maintenance packages to improve system reliability, decrease disruptions and reduce the overall cost of ownership of your system.
System maintenance upholds the operational integrity of the system
Ensures a predictable cost of ownership
Decreases service disruptions caused by faulty components
Reduces expenditures for emergency service
Ensures ongoing revenue generation
Optimizes quality and reliability of the system
Minimizes operational expenses by reducing internal employee workload
Service Level Agreement Options
Positronics provides 24x7x365 Network Operation Center (NOC) services and Service Level Agreements (SLAs) to manage all your post-installation system support.
Preventative Maintenance Packages Include:
Includes complete system monitoring, maintenance, diagnostic services, and repair. This SLA provides:
24x7x365 NOC alarm monitoring
24x7x365 problem reporting into Positronics' National Customer Call Center
Alarm response: Major – 8 hour remote response, daily updates, on-site arrival within 24 hours if needed; Minor – 24 hour remote response, daily updates, on-site arrival within 36 hours if needed
Notification to local fire departments in accordance to local By-Laws
Includes materials and labor to replace any necessary hardware
Monthly remote system check-up
Quarterly remote login to system as a preventive maintenance measure
Annual on-site visit to perform a system review, including revalidation of test results as compared to the initial installation, and repair, reorientation and system analysis
Assure transference of Industry Canada Radio Licence and annual renewal
Liaison with Industry Canada regarding any RFi issues that may occur.
Liaison with local Public Safety group regarding and RFI or coverage issues
Includes complete system maintenance, diagnostic services, and repair. This SLA provides: